#SAM BROADCASTER WINDOWS 10 INSTALL#
#SAM BROADCASTER WINDOWS 10 SOFTWARE#

You may be asked to run special development builds of the software to see if your problem was indeed solved. Other times the problem requires the involvement of the Development Team to help trace and solve the problem.

Sometimes the problem is easy to solve and you can expect a quick resolution. What to expect nextДЄfter you submit the details about your issue in a ticket, our support team will go to work on find a solution for you. Include any information you think is also relevant with each bug report like what you were trying to accomplish in application when bug report was generated. If you choose to continue and a new bug report is generated immediately it is best to rather close/restart application.Д¬ontinue running the DEBUG version and add more bug reports to your ticket if more are generated. Save the bug report to file then attach it to your support ticket.ДЄfter saving bug report, you can either try to continue running the application or close/restart application. If an error occurs you should get the debug report dialog as below.

#SAM BROADCASTER WINDOWS 10 INSTALL#

Please note you will need an active subscription to be able to run the Debug version.Дownload and install the DEBUG version of the application: Multiple reports are very useful as it helps us pinpoint the cause of problem with more confidence. If you get a few bug reports, go ahead and attach them all to the ticket. You must save this report to file and then attach it to your support ticket. The DEBUG version of the application will generate a bug report if the application freezes or crashes. If you are experiencing an Application Freeze, Crash or Close problem the DEBUG version can help a lot with identifying the cause. In total you should now have the following files attached to ticket: Save file as вЂњSystemInfo-.txtвЂќ and attach it to your ticket. This should open the вЂњSystem InformationвЂќ application. Go to Windows Start -> Search (or Run) and type msinfo32 in the field and click OK. This will help us duplicate the issue by trying to simulate your settings or allows us to dig in more detail for possible causes of the problem.ДЄttach the following two files located in the data path to your support ticket:

Please also attach the following documents in your support ticket. в—‹ Other software you run on computer? (CCleaner for example) Collect additional information в—‹ Firewall? (Windows Firewall/Norton/Hardware Firewall/etc) в—‹ Antivirus? (Norton/McAfee/AVG/MS Security Essentials/etc) internet connection issues, system slowness, high memory usage, etc) Did you notice anything else weird or abnormal at the time of the issue?.(Even better, record these steps in a video to show us!) Can you duplicate the issue? If so, what steps do you follow?.What were you doing in application at time of issue?.(Only happened once so far/At application start/At application close/Hourly/Daily/etc) Our Helpdesk solution includes the option to record and attach a video) (Screenshots or videos showing problem can help a lot. Application version (See Help->About window if you do not know).Now that you have a better idea of what to call the type of problem, please complete the following: Also review the Event Log window for exceptions, errors and warnings. It is important in these cases to be very specific and descriptive to what the problems are. Only a certain part of the application is broken or not performing as expected. Sometimes the application icon remains in the taskbar, but if you hover your mouse over the icon it disappears. The application disappears without any warning or error window. (Please note the characters shown may differ) Often the application will close right after you click the OK button. The application unexpectedly displays an error information window. Your only remedy usually is to use the вЂњTask ManagerвЂќ application to kill the process. User interface is visible, but you are unable to click any buttons or do any actions. Identifying the Problem Type Application Freeze Please go through this document and when submitting your support ticket, provide as much relevant information as possible to assist in resolving the problem. We have prepared this document to assist you in identifying the type of issue you are experiencing which in turn will enable us to assist you faster. We are sorry that you are having trouble with the application and we want to help you resolve this problem as swiftly as possible but in order to do achieve this, the more specific information you can provide the more likely it is we can solve the problem quickly.

Sam broadcaster windows 10